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FAQs

HOW CAN I PAY FOR MY ORDER?
We've got you covered! We accept payment cards: Visa, Visa Debit, Maestro and Paypal.
IS IT SAFE TO ORDER ONLINE?

You can be assured that shopping with Poundlux is safe! We’re a member of "Verified by Visa" and "Secure by MasterCard", providing extra security when using your payment cards online. We use standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit/debit card details.

CAN I MAKE CHANGES TO MY ORDER?

Unfortunately, once you've placed your order it is not possible to add any details, as Poundlux warehouse team will have already started processing your order.

CAN I CANCEL MY ORDER?
To make sure you receive your items as soon as possible, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.